If you are unsure of any item before you purchase online, please do not hesitate to contact us using any of our contact methods and we may be able to help you in advance of your purchase.

Refunds & Exchanges

If for any reason you wish to return or exchange a purchased item, Martins Jewellers offer an exchange or refund option to our customers within 30 days of purchase with a valid receipt. This period starts on the day you receive an email stating your order has been dispatched.

To be eligible for a return, your item must be in the same condition that you received it and in the original packaging.

We do not provide refunds for orders without receipts.

We do not cover the cost of postage for change of mind.

Non-returnable Items

Items Include:

  • Bespoke Pieces
  • Gift Cards
  • Any item that is returned more than 30 days after delivery.
  • Any item not in its original condition or showing signs of ware.